From the moment I walked in I was made to feel comfortable and at ease. The selection of vehicles was second to none. I’d been considering a Grand Highlander, but was unwilling to commit to buying one without an in person evaluation. There were 5 for me to look at and consider. Different trim levels, different power trains, etc. I’m not sure what they’re doing that other area dealers aren’t, but it worked for me.
Roger “Coach” treated me like a friend not a customer. Chad in finance was patient and an excellent communicator. I never felt like I was being played by him as is the case with many folks in finance. He was fully transparent and answered all our questions.
I’m very happy with the buying experience and I look forward to working with their service department moving forward.
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